Fireside Archives - Ascent Conference

Secret to Driving Customer Success With Human-Centric Design

Oct 6th, 2021 @12:30 pm

Today’s customer has options. Whether you sell to businesses or to consumers, you are likely competing with other companies and brands for the same wallet share. Exceptional product and service quality is no longer enough to differentiate you. Today’s customer not only wants a very high quality of service, she/he also expects exceptional human 2 human interaction. 

So during a time when automation and deflection are buzzwords that drive our industries and we are all measured on dollars created and dollars saved, how do we leverage human centricity to drive customer success and satisfaction? 

Join Mukesh as he explores the intersection of human centric design and customer success in this thought provoking session.


Mukesh Mirchandani
VP, Global Field Solution Engineering

Making Retention a Priority in Your Organization

Oct 6th, 2021 @11:40 am

Customer Retention is key to the health of your growing SaaS business. But what can you do to ensure it is a top priority in your organization? Hear from Dominic Constandi SVP CS at ZoomInfo and Debbie Lillitos Chief Customer Officer at Vena Solutions on how they approach the challenge. In this fireside chat they’ll discuss their customer success philosophies, what retention means to them and practical tips on how to drive business focus in this critical area.


Dominic Constandi
Sr. VP, Customer Success
Debbie Lillitos
Chief Customer Officer
Vena Solutions

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