Don’t Wait for a Crisis: Engage with Your Customers and Make Customer Experience the #1 Priority

Sep 1st, 2021 @1:30 pm
You can’t create upsell and cross-sell opportunities unless you have close relationships with existing customers. The pandemic created revenue-generation challenges for many companies, but it also created real opportunities to deepen customer relationships and spark conversations about innovation and evolution. The past year forced companies to accelerate go-to-market strategies and look for innovative ways to increase sales and decrease customer churn.

Full Description

Speakers

Adam Tesan

With 20 year’s experience in the technology industry Adam has a unique understanding of driving high growth in SaaS and Digital Marketing businesses globally in both the Public and Private sectors. Adam currently manages Chargebee’s Revenue Organization which includes Sales, Customer Success and Partnerships. Prior to joining Chargebee Adam was running Sales & Marketing for Empyr to transform the digital advertising Online-to-Offline (O2O) space. Previously Adam worked as VP Global Sales & Marketing at Everyone Counts, a SaaS platform for election administration and VP of Sales at Active Network, a global marketplace and insights platform for activities and events helping them grow from $30M to $500M and IPO.

Naomi Rozenfeld

Chief Revenue Officer Wix Answers
Naomi Rozenfeld is the Chief Revenue Officer and leads the global Marketing and Sales strategy for Wix Answers. Naomi is passionate about helping companies and startups provide best-in-class customer experiences and transform the way companies provide Customer Support. Prior to joining Wix.com, Naomi was an Entrepreneur and founded two travel startups.

Allison Metcalfe

Allison Metcalfe is the Chief Revenue Officer of Demandbase. Metcalfe joined Demandbase after a successful seven-year stint at the leading advertising technology company LiveRamp. Throughout her career, Metcalfe has had extensive experience creating business lines and building teams to drive growth. She was responsible for creating LiveRamp’s customer success function before moving onto building LiveRamp TV, the company’s TV advertising division, which helped them establish a net new revenue stream from the $80+ billion TV advertising industry, and now accounts for 10 percent of their over $300M in annual recurring revenue. Metcalfe holds a Bachelor of Arts degree in Journalism and Sociology from the University of St. Thomas in St.Paul, Minnesota.

Don’t Wait for a Crisis: Engage with Your Customers and Make Customer Experience the #1 Priority

Adam Tesan, CRO @ Chargebee
Naomi Rozenfeld, CRO @ Wix Answers
Allison Metcalfe, CRO @ Demandbase

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